Warranty Policy

Products sold on this website comes with product warranty.

 

Fanatec products warranty policy

Fanatec orders are fulfilled from Endor America LLC. All Fanatec products come with 1 year warranty from date of payment to Racing Roots Pte Ltd. Warranty policy for Fanatec products is subjected to the terms stated on the Fanatec website https://fanatec.com/us-en/terms-conditions

Warranty for Fanatec products purchased from Racing Roots Pte Ltd is subject to Endor America LLC’s decision whether or not the defect or fault is covered under warranty. Warranty claims are excluded in the event of damage to the goods in case of abusive or improper treatment, environmental influences (humidity, heat, overvoltage, dust, etc.), non-observance of possible safety precautions, non-observance of the operating instructions, use of force (e.g. impact, shock, fall), unauthorized repair efforts, normal wear and tear and also if the purchased product has been modified in any way after delivery.

Racing Roots Pte Ltd will cover two-way shipping costs of the first instance of return merchandise authorisation (RMA). Shipping costs of further instances of RMA will be borne by the customer of Racing Roots Pte Ltd. Racing Roots Pte Ltd will provide the customer with the information they require to conduct the RMA should the need arise.

 

Frame, Frame Accessories, Monitors and Thrustmaster products warranty policy

Products purchased from Racing Roots Pte Ltd is covered with a 1 year warranty from date of receipt. The warranty is only valid in Singapore.

The warranty covers only for products found to be defective due to workmanship or material and does not cover:

Problems arising from or due to wrong power supply voltage, improper installation, tampering, negligence, lack of reasonable care, corrosion, rusting, stains or failure to observe operating instructions. Acts of god, accident, misuse, unauthorised alteration or repairs by an unauthorised person without the knowledge or approval of Racing Roots Pte Ltd. Acts of God, accident, misuse, unauthorised alteration or repairs by an unauthorised person without the knowledge or approval of Racing Roots Pte Ltd. Parts that are subject to wear and tear, natural disaster, rust, stains and corrosion. That the warranty is valid only if the serial number appearing on the product has not been altered, defaced or removed.

 

PC

Warranty for PCs purchased from Racing Roots Pte Ltd is covered with a 3 year warranty by Mansa Computers Pte Ltd with first year being onsite warranty.